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Customer Service

If you have any suggestions on how HKIA might improve – by doing things better or offering new services – please let us know by completing the form below and pressing the “CONTINUE” button. All fields marked with an asterisk (*) are mandatory and you are suggested to read the Notes below.

TITLE *

Please tell us as much information as possible to facilitate the follow-up on the matters you raised

TIME

LOCATION (e.g. gate number, facilities nearby, restricted or non-restricted area, departures or arrivals level)
FLIGHT NUMBER
BAGGAGE TAG NUMBER
FLIGHT NUMBER
TICKET / RESERVATION NUMBER
CHECKPOINT LOCATION (e.g. departures, arrivals, transfer)
RECEIPT NUMBER (for retained article)
LOCATION (e.g. gate number, facilities nearby, restricted or non-restricted area, departures or arrivals level)
ITEM DESCRIPTION (e.g. brand, model number, color)
REPORT / REFERENCE NUMBER FROM AIRPORT LOST AND FOUND OFFICE / POLICE
STAFF NAME / DESCRIPTION
COMPANY NAME
LOCATION (e.g. gate number, facilities nearby, restricted or non-restricted area, departures or arrivals level)
SUBJECT *
VERIFICATION CODE *
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Hotline:
+852 2181 8888
Fax:
+852 2824 0717
Postal address:
Customer Communications,
Airport Authority Hong Kong,
HKIA Tower, 1 Sky Plaza Road,
Hong Kong International Airport,
Lantau, Hong Kong
For VISA requirement, please contact Immigration Department of HKSAR
  1. You may also contact the Airport Lost and Found Office.
  2. For items lost in cabin, please contact your airlines.
Notes:
  1. The Personal Data collected herein will be used by the Airport Authority for making its reply to you.
  2. The provision of Personal Data is voluntary. If insufficient Personal Data are provided, we may not be able to make any reply to you.
  3. The Personal Data may be transferred to other relevant Government departments or service providers (such as airlines or retailers) to enable them to reply to you.
  4. The Airport Authority will not use the Personal Data collected for any purpose other than those stated above.
  5. You can request access to and correction of your Personal Data provided herein. For details, please click here.

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